FAQ

GENERAL ENQUIRIES

• What are your candle sizes?
  
  All Nitwick candles are a standard 4 0z., with a burning time of up to 25 hours. We recommend keeping your candle lit no longer than 4 hours each time. 
  
  
• What wax do you use?
  
  Our candles are made with 100% natural coconut-soy wax.
  
  Aside from its multiple selling points (it held the fragrance well, burned slow and had that beautiful creamy finish) the most important factor in all this was we wanted something that was gentle on you and our environment.

• What can I do with the empty jars?
  
  We try to recycle as much as we can! Hand us back an empty candle jar and we'll give you a dollar off your next order for each one you return.
  
  Do give them a rinse with some boiling water and wipe it down after to remove any wax residue though, thanks! 
  
  
• Do you do bulk orders?
  
  Anything over 10 is considered a bulk order. If you’re ordering more than 10 items, please contact us directly at nitwicksg@gmail.com.

 

DELIVERY & SELF COLLECTION

• Where can I pick up my order?
  
  For self collection orders, we will contact you via text (please leave your mobile number!) to arrange a suitable day and time.
  
  Our locations are either in the Siglap or Outram area.
• When can I expect my order?
  
  Local deliveries can take up to 3-5 business days to be shipped. For any assistance with your order, please contact us at nitwicksg@gmail.com.com with your name and order number.
  International deliveries can take between 2 - 4 weeks.

• Is there a minimum spend for free delivery?
  
  Yes! FREE DELIVERY with a minimum spend of $75.
  
  Standard delivery is $6.
  Next day delivery is $17.
  International delivery is between $18 - $25.

 

REFUND/EXCHANGE POLICY

• If you have received a damaged or incorrect item, please email nitwicksg@gmail.com with your order number and a photograph of the item you received. We will contact you within 48 hours.
  
  *Please note that our product must be returned in its original condition.